Kenya Power Announces Delay in Token Deliveries via M-Pesa PayBill 888880.
Customers Advised to Use Alternative Payment Methods
Kenya Power has confirmed a delay in the delivery of tokens purchased through its M-Pesa PayBill number 888880. In a statement issued on Saturday, the company did not provide a detailed explanation for the cause of the disruption. However, it urged customers to use alternative payment methods, such as bank channels, to purchase their tokens.
Many users reported receiving “transaction failed” messages when attempting to buy tokens via the PayBill number. This issue has left many customers frustrated, as they are unable to access prepaid electricity tokens.
“Our team is working to resolve the issue affecting our M-Pesa PayBill 888880,” Kenya Power said in the statement. The company further apologized for the inconvenience caused to its customers and assured that efforts are underway to restore normal service.
While the exact timeframe for resolving the issue remains unclear, Kenya Power promised to issue an update once the problem is fixed. Customers are encouraged to use other authorized payment channels, including banks such as Cooperative Bank, KCB, and Equity Bank, to ensure uninterrupted access to prepaid tokens.
The ongoing delays have left many customers in a difficult position. Some have reported being without power for hours after making payments, and with the delay, many are unsure of when their tokens will be processed. Social media users have expressed concern that the issue is affecting their daily activities, with some noting that they have been waiting for over two hours without receiving any confirmation of their token purchase.
“I paid for my tokens over two hours ago, and I still haven’t received anything. What is Kenya Power doing about this?” one frustrated customer posted online.