Kenya Power Offers Alternatives After Token Message Delays
Kenya Power and Lighting Company (KPLC) has confirmed that customers are experiencing delays in receiving token messages after purchasing through the Kenya Power Mpesa Paybill 888880. The utility provider issued a statement on February 15, 2025, advising customers to purchase tokens through other authorized channels, including various banks and mobile apps.
In the update, KPLC apologized for the inconvenience and reassured customers that their technical team is working on resolving the issue affecting the Mpesa Paybill service. The company indicated that once the issue is resolved, further updates will be provided.
For those facing delays, KPLC recommends purchasing tokens through alternative methods such as Cooperative Bank, KCB, Family Bank, National Bank, NCBA, and Equity Bank. Additionally, KPLC users can check their token status using the KPLC mobile app, available on both iOS and Android devices.
In a previous incident in January, Kenya Power also experienced similar delays in delivering token messages, with Safaricom confirming a delay in relaying these messages at the time. Customers were asked to be patient while both KPLC and Safaricom worked on resolving the issue.
KPLC has outlined clear procedures for customers who face issues with rejected tokens, including resetting and verifying the meter to reload tokens.
Kenya Power Offers Alternatives After Token Message Delays