Old Mutual Kenya Hiring Compliance Officer

Locations: NairobiTime type: Full timeJob requisition id: JR-66392

Lets Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Job Summary

Reporting to the Compliance Manager, the holder shall Support the Compliance manager to implement the Bank’s Compliance programs. The holder shall work with risk owners to identify, assess and prioritize key compliance risks and advise the Business on mitigating actions or controls, in order to maintain compliance risks within the Bank’s Compliance risk appetite (Zero Tolerance for non-compliance).

This includes reviewing, identifying, updating, monitoring and assessing emerging compliance risks and regulations, monitoring of regulatory compliance, maintenance of the regulatory universe and tracking of all compliance related management actions. The holder shall conduct compliance checks to assess compliance to regulatory requirements, policies and procedures.

Key Responsibilities of the role

Support in reviewing of department policies and procedures to align with latest regulatory and Group requirements (applicable compliance key focus areas).
Support the review of Bank’s policies and procedures against applicable and current regulations. The gaps identified from the review shall be highlighted to the risk owners with recommended improvements and follow up on adoption.
Support review, adoption and attestation of Group Regulatory Compliance Policy and Risk Management and Compliance Program (RMCP) for the bank and its subsidiary.
Support business in reviewing policies and procedures to align them with applicable current regulations and guidelines.
Contribute to the enhancement of compliance risk awareness among staff and promotion of compliance culture in the organization, conducting training on compliance risks, control matters and regulatory compliance.
Review and develop Compliance checklists and snap checks templates for critical business units and processes.
Conduct compliance checks to assess compliance with regulatory requirements, policies and procedures.
Conduct priority Compliance risk assessments within the bank and its subsidiary.
Support business by conducting compliance risk assessments during launch of new products, review of business model (existing products and services), process reviews and reengineering, implementation of new systems and solutions, etc.
Monitor and scan through the regulatory ecosystem both local, regional and global for any new regulatory developments e.g. relevant bills in parliament, Acts under review, Legal notices, regulators’ circulars and guidelines, conduct impact assessments on the emerging laws and regulations, preparing a report with recommendations for stakeholders’ action, and updating promptly regulatory universe and compliance tracker for stakeholders’ consumption.
Engage Management to develop action plans to comply with applicable regulatory requirements, tracking action plans to completion.
Prepare compliance reports necessary to enable Compliance manager and the Head of Risk and Compliance to advise stakeholders accordingly.
Follow up on Compliance management actions arising from all assurance findings to ensure timely and quality closure by the respective owners.
Implement and enforce the board approved KYC, AML, CFT, & CPF policy in as far as is applicable.
Support Implementation, monitoring and reporting on group related compliance projects, methodologies and policies.

Education

Bachelor’s degree in business related field.

Desirable

Certification in Compliance Risk management; ACAMS

Knowledge and Skills

Knowledgeable in Regulatory compliance matters, Compliance Risk management and have working knowledge of banking operations.

Desirable

Data protection and AML/CFT/CPF related Acts and Regulations.

Experience

4 years’ experience in a bank or financial institution, with at least 2 years in Compliance or audit functions.

Personal Attributes

Must be able to work independently with good interpersonal, report writing, Follow through, and project management skills.

A mature self-starter, self-motivated, proactive, meticulous and committed individual.
Analytical.

Attention to detail.
High level of accuracy with the ability to work with fixed deadlines.

Knowledge and Skills

Knowledgeable in Regulatory compliance matters, Compliance Risk management and have working knowledge of banking operations.

Experience

4 years’ experience in a bank or financial institution, with at least 2 years in Compliance or audit functions.

Personal Attributes

Must be able to work independently with good interpersonal, report writing, Follow through, and project management skills.

A mature self-starter, self-motivated, proactive, meticulous and committed individual.
Analytical.
Attention to detail.
High level of accuracy with the ability to work with fixed deadlines.

Performs routine administrative duties such as drafting correspondences, scheduling appointments, organising and maintaining data, as well as assisting internal and external stakeholders

Responsibilities

Administration

Produce, update, and provide best practice support on a wide range of Microsoft documents, databases, and other departmental systems.

Business Meetings/Events Arrangement

Schedule appointments, make arrangements for meetings and conferences, and organize travel plans, following instructions to ensure more senior colleagues or a senior executive make the best use of their time.

Correspondence

Prepare routine letters, email, minutes of meetings, and reports for approval by more senior colleagues or a senior executive.

Document Preparation

Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.

Work Scheduling and Allocation

Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.

Data Collection and Analysis

Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.

Insights and Reporting

Extract and combine data to generate standard reports.

Budgeting

Monitor and analyze data using budgeting systems and protocols.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Operational Compliance

Develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Procurement

Support others by carrying out simple procurement tasks. Involves following established procedures.

Skills

Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

Competencies

Directs Work
Drives Results
Ensures Accountability
Manages Complexity
Optimizes Work Processes
Plans and Aligns
Tech Savvy

Education

NQF Level 3 & NQF Level 2 – Below school leaving

Closing Date: 29 May 2025 , 23:59

APPLY HERE

Old Mutual Kenya Hiring Customer Service Officer

Locations: NairobiJob requisition id: JR-66543

Lets Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Provides a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Provides specialist product and service knowledge that may lead to sales generation.

JOB SUMMARY

Management of the Customers and all issues/matters relating to walk-in, email or other channels of communication.

KEY TASKS AND RESPONSIBILITIES

1. Timely report of NPS collection and other customer related reports 2. Handle, resolve and document customer complaints.

3. Complete accurate and timely documentation of all services provided to callers.

4. Support the branches, Call Center and front facing teams with customer information as and when.

5. Respond to customer incoming calls as per agreed TATs

6. Ensure closure of CRM issues – liaise with other team members to close

7. Carrying out customer surveys, social media, and email management.

8. Retrieval and send out Monthly statements to customers in line with the OM confidentiality guidelines.

9. Respond to Customer audit/financial requests as and when 10. Research required information using available resources.

11. Escalate / liaise with other teams on any issues which require further consultation.

12. Provide customers with product and service information in line with OM confidentiality guidelines 13. Liaise with the Group CX unit and attend CX forums as necessary.

14. Adherence to AML/KYC/Risk & Compliance

15. Performs all other tasks as assigned by the line Manager.

Qualifications & Experience

Competencies

Basic level of proficiency with Windows based applications such as MS Office, Excel, Word
Proficient ability to analyse data and develop recommendations.
Strong verbal and written communication skills
Ability to maintain a positive, empathetic, and professional attitude toward customers at all times
Excellent interpersonal and communication skills that help with serving clients.
Ability to learn new tasks/duties quickly (learning curve)
A good team player
Timely and organized.
Continuous involvement in projects geared towards improving the customers’ experience.
Proactive participation and support of operation’s initiatives

Skills and competencies

• Business related degree
• Customer service experience from a Multinational an added advantage
• Knowledge in customer service principles and practices
Professional experience in an office setting using the telephone and computer as primary instruments to perform duties
Ability to stay calm when customers are stressed or upset

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, UpsellingCompetencies

Action Oriented
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability
Interpersonal Savvy
Manages Ambiguity
Manages Complexity

Education

NQF Level 3 & NQF Level 2 – Below school leaving

Closing Date: 27 May 2025 , 23:59

APPLY HERE

Old Mutual Hiring Corporate Operations Officer

Locations: NairobiJob requisition id: JR-66546

Lets Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Performs routine administrative duties such as drafting correspondences, scheduling appointments, organising and maintaining data, as well as assisting internal and external stakeholders

JOB SUMMARY

The main aim and purpose of the role is to ensure that there is delivery on daily production through taking personal responsibility for delivery as well as collaborating effectively with other team members. Production should be within service and delivery standards set by the standardised processes. This role also responds to administrative queries per the set timelines. This role is responsible for building and maintaining relationships with other departments that its dependent on.

KEY TASKS AND RESPONSIBILITIES

Operational Efficiency

Manage time, tasks and outputs to meet predetermined requirements, task cycle times and/or work deadlines.
Follows standardised processes, provides administrative support, delivers on daily production standards and adheres to service and quality standards in order to deliver on:
- Daily processing of instructions and raw data into Hiport (cash entries, investments and settlements).
- Preparation and timely dispatch of investment & withdrawal instructions to the various Custodians.
- Daily Unit Trust pricing.
- Daily cash account reconciliations.
- Daily unit reconciliation between Hiport & Retail System
- Month asset recon for custodian accounts
- Queries management.
Relationship building by:

Providing telephonic and face-to-face service to internal & external stakeholders.
Managing the relationship with other departments.
Implement and adhere to internal processes.
Monitor system performance and recommend modifications so that the unit can take best advantage of information systems technology to meet the unit’s goals and objectives.
Take up and deliver on any other activities/projects that may be delegated by management.

2.2. Risk Management, Internal Governance and Compliance

Escalate risks/control breaks to management when identified. Assist in management of those risk/control breaks
Assist in audit management process as required by manager
Compliance to all regulatory requirements and internal policies

2.3. Financial Management

Assist in management of unit’s budget by avoiding wastage of resources and managing own expenses.

SKILLS AND COMPETENCIES

Good communication skills (written & oral)
Excellent Computer packages (word/excel ) knowledge.
Good assessment, analytical and problem-solving skills
Ability to interact at all levels.
Financial management & report writing skills.
Proven planning, co-ordination and time management skills
Business Awareness
Attention to detail

KNOWLEDGE & EXPERIENCE

At least 2 years’ relevant experience
Knowledge of financial service operations
Technical Knowledge – product, process and KYC/AML compliance requirements knowledge.
Proficiency in the core Business Systems.

QUALIFICATIONS

Business related Degree
A background in custody services is an additional advantage.

Skills

Directs Work
Drives Results
Ensures Accountability
Manages Complexity
Optimizes Work Processes
Plans and Aligns
Tech Savvy

Education

NQF Level 3 & NQF Level 2 – Below school leaving

Closing Date: 27 May 2025 , 23:59

APPLY HERE